Cancellation Policy

3.1. All cancellations of tours must go through our office by email to info@icecubetours.is The request has to be confirmed by Icecube Tours to be valid. A non-refundable 10% cancellation fee of the total amount will be charged to cover the direct cost of the booking. We will always try to reschedule you for a new tour departure, when possible.

 3.2. A minimum of 72 hours’ notice of cancellation before the scheduled start of your reservation is required for a 90% refund. This also applies to tours cancelled by Icecube Tours due to safety reasons or force majeure events.

3.3. If you cancel between 72 and 48 hours before the scheduled start of your tour, you will receive a 50% refund. This also applies to bookings made between 72 and 48 hours prior to tour departure.

3.4. If cancellation is made less than 48 hours before the scheduled start of your tour, no refunds will be given. This also applies to bookings made less than 48 hours prior to tour departure.

3.5. No refunds will be provided if a client does not show up for their reservation.

3.6. Activities operated by third parties and added to services provided by Icecube Tours are subject to the cancellation policy of the third-party operator.

3.7. Icecube Tours reserves the right to cancel your tour due to safety reasons, due to bad weather or road conditions or other natural conditions with short notice.